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Fees & Charges

What are the location/one-way fees for my New Zealand rental?
The One-Way fee is charged per hire. Minimum One-Way rental period requirements are subject to change. A location fee of NZ$95 applies to all campervan...
Fri, 23 Nov, 2018 at 4:58 PM
What are the location/one-way fees for my Australian rental?
A Hobart pick up fee of AU$100 applies to all campervans picked in Hobart  A location fee of AU$750 applies to all campervans picked up or dropped off in ...
Fri, 23 Nov, 2018 at 9:13 PM
Are there any additional fees for picking up my campervan on a public holiday in New Zealand?
A NZ$100 surcharge will apply to all rentals picking up and/or dropping off on the following Public Holidays: New Year’s Day  Day after New Year'...
Fri, 23 Nov, 2018 at 9:15 PM
Are there any additional fees for collecting my campervan on a public holiday in Australia?
A AU$100 surcharge will apply to all rentals picking up or dropping off on the following National Public Holidays:  Good Friday  Easter Monday  ANZAC...
Fri, 23 Nov, 2018 at 9:17 PM
What is the Credit Card Authority?
Permission for thl to retain the credit or debit card details to allow for the recovery of any amounts due by the customer during or upon conclusion of thei...
Fri, 23 Nov, 2018 at 9:19 PM
In Australia, is the Liability Deposit refundable and how quickly is it refunded?
The Liability Deposit is refundable provided the vehicle is returned undamaged. Please allow between 5 – 10 working days for the funds to appear in your...
Wed, 28 Nov, 2018 at 12:55 PM
What credit cards do you accept in New Zealand?
We accept credit cards/debit cards from Visa, MasterCard and American Express. Please note, a surcharge of 2.4% will apply to all Visa and MasterCard cr...
Wed, 28 Nov, 2018 at 12:57 PM
What credit cards do you accept in Australia?
We accept credit cards/debit cards from Visa, MasterCard and American Express. Please note, a surcharge of 2% will apply to all Visa and MasterCard cred...
Fri, 23 Nov, 2018 at 9:23 PM
Why is a cleaning fee charged ?
There are no fees if the campervan is returned in a clean condition. We reserve the right to charge the customer a $250 cleaning fee if the campervan is...
Fri, 23 Nov, 2018 at 9:25 PM
What are the road user recovery fees and how does it affect my New Zealand rental?
The Road User Charge Recovery Fee is a government imposed tax, payable on diesel vehicles.  Road User Charge Recovery Fees are calculated as follows: 2 ...
Wed, 28 Nov, 2018 at 1:37 PM