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Fees & Charges

What are the location/one-way fees for my New Zealand rental?
Queenstown Location Fee: If you have a pick up date on or before 31 March 2024 then a location fee of NZ$200 applies to all campervans picked up or drop...
Wed, 16 Aug, 2023 at 11:49 AM
What are the location/one-way fees for my Australian rental?
Hobart pick up fee: A Hobart pick up fee of AU$115 applies to all campervans picked in Hobart  Broome Location fee: If you are picking up on or before...
Wed, 16 Aug, 2023 at 11:54 AM
Are there any additional fees for picking up my campervan on a public holiday in New Zealand?
A NZ$115 surcharge will apply to all rentals picked up and/or dropped off on observed public holiday dates at the pick-up and drop-off location.
Wed, 16 Aug, 2023 at 11:55 AM
Are there any additional fees for collecting my campervan on a public holiday in Australia?
A AU$115 surcharge will apply to all rentals picked up and/or dropped off on observed public holiday dates at the pick-up and drop-off location.
Wed, 16 Aug, 2023 at 11:55 AM
What is the Credit Card Authority?
Permission for thl to retain the credit or debit card details to allow for the recovery of any amounts due by the customer during or upon conclusion of thei...
Wed, 16 Aug, 2023 at 11:56 AM
In Australia, is the Liability Deposit refundable and how quickly is it refunded?
The Liability Deposit is refundable provided the vehicle is returned undamaged. Please allow between 5 – 10 working days for the funds to appear in your...
Wed, 28 Nov, 2018 at 12:55 PM
What credit cards do you accept in New Zealand?
We accept credit cards/debit cards from Visa, MasterCard and American Express. Please note, a surcharge of 2.7% will apply to all Visa and MasterCard cr...
Mon, 12 Oct, 2020 at 10:03 AM
What credit cards do you accept in Australia?
We accept credit cards/debit cards from Visa, MasterCard and American Express. Please note, a surcharge of 1.21% will apply to all Visa and MasterCard c...
Thu, 21 Sep, 2023 at 1:50 PM
Why is a cleaning fee charged ?
There are no fees if the campervan is returned in a clean condition. We reserve the right to charge the customer a $299 cleaning fee if the campervan is...
Wed, 16 Aug, 2023 at 11:56 AM
What are the road user recovery fees and how does it affect my New Zealand rental?
The Road User Charge Recovery Fee is a government imposed tax, payable on diesel vehicles.  Road User Charge Recovery Fees are calculated as follows: Mi...
Wed, 16 Aug, 2023 at 12:00 PM